Heidi Turner, The Discovery Coach respects your ability to make informed choices about the collection and uses of your personal information. When you use my services, you’re trusting me with your information. Understanding that this is a big responsibility, and work hard to protect your information and put you in control.
This Privacy Policy tells you about the online collection and uses of information that identifies you personally so that you can make an informed choice about using this site.
The terms of this policy apply to thediscoverycoah.co.uk (the “Website”) unless different terms are otherwise specified in a form or contract provided to you by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect this Policy.
1. Changes to This Policy
Heidi Turner, The Discovery Coach (hereinafter “the Company”) may update this Privacy Policy at any time and with discretion without notice by updating this page.
2. Who We Are
Heidi Turner, The Discovery Coach provides transformational personal coaching services for individuals, children and young people in person, via 1:1 sessions and remotely.
3. How This Policy Applies
This Privacy Policy describes the information that is collected from you, how this information is used and the legal basis for doing so. It also covers whether and how that information may be shared and your rights and choices regarding the information you provide. Cookies and similar technologies are used, as described in the Cookie Policy.
By using the services offered, you’re acknowledging you have agreed to our Terms of Service and that you have read and understood this Privacy Policy and our Cookie Policy.
4. What We Collect and Receive
In order to serve my customers, I may collect personally identifiable information. Depending on your use of the products and/or services, that may include:
Providing information on online forms is always voluntary. You may decline to provide your information; however, this will limit your ability to register for and our ability to provide you with some of the products and/or services. Where you have purchased a product and/or service which may require access via an online account, you may review, change or remove your online information through your account settings or request removal of your offline information by email by contacting us on info@thediscoverycoach.co.uk.
5. How We Use This Information
Your personal information is only for the following purposes:
6. European Union Users
Data Protection law in Europe requires a “lawful basis” for collecting and retaining personal data from citizens or residents of the European Economic Area. The Company’s lawful bases include:
Whenever data is processed for these purposes your Personal Data rights will always be in high regard and take account of these rights. You have the right to object to this processing if you wish, and if you wish to do so please contact us at info@thediscoverycoach.co.uk. Please bear in mind that if you object, this may affect our ability to carry out tasks above for your benefit.
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When you access the company online media platforms and/or service, any comments you post will appear with your username from your personal profile page. If you do not wish for this information to be shared, you may wish to review your online information within this designated media platform.
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The following data will not be displayed publicly or revealed to other users:
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Your information may be shared with certain trusted third-party services to help provide, improvements, promotion, or to protect the products and/or services (such as when we partner with payment processors or carriers). When data is shared with third-party services that support the delivery of the Company services, it’s required that they use your information only for the purposes we’ve authorised and that they protect your personal information at least to the same standards we do. Information may be shared that’s aggregated and anonymised in a way that it doesn’t directly identify you.
– Information that’s shared to protect the Company and comply with the law
We reserve the right to disclose personal information when it’s believe that in doing so is reasonably necessary to comply with the law or law enforcement, to prevent fraud or abuse, or to protect the Company’s legal rights, property, or the safety of the Company, its employees, users, or others.
– Links to other websites and services
The website may include links to other websites or services whose privacy practices may differ from our own. When you use a link to an external site or service, any personal information they collect is governed by the privacy policy and data processing disclosures for that site or service.
8. How long we hold your information
Personal data will only ne held for as long as is necessary to provide you with the products and/or services, or as otherwise set out in this Privacy Policy. How long this data is retained will vary depending on the purposes it is used for:
Information will be held and obtained as necessary for the purposes set out in this Policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect our legal rights.
9. Data Transfers
Due to the nature of the internet, your information may be processed on servers located outside of the country where you live. The rules that protect your personal information under United Kingdom and EU law may be different than in your home country. If you choose to use the services, you need to agree to the Terms of Service, which set out the contract between the Company and its users.
On receipt of formal written complaints, contact will be made to the person who made the complaint, and work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your data that we cannot resolve with you directly.
10. Your Rights
Users residing in certain countries, including the EU, are afforded certain rights regarding their personal information. Except where an exception or exemption applies, these rights include the ability to access, correct, and request deletion of your personal information. While these rights are not applicable globally, all of our users can manage their personal information.
You can request a downloadable copy of your online personal data from the Company. To modify or delete the personal information you’ve provided to us, please contact info@thediscoverycoach.co.uk . You may also delete your account from your account settings page. We may retain certain information as required by law or as necessary for our legitimate business purposes.
11. Email Notifications, Text Messages and Phone Calls
Communicate with you will only be made if you want to hear from us. Emails will be kept to a minimum and give you the ability to opt in to any marketing communications.
Emails will be sent relating to any products and/or services you have purchased and text messages and phone calls relating to your coaching sessions to enable the delivery of the service. You may also elect to receive certain marketing email communications, in accordance with your preferences, and from which you may opt out at any time by adjusting your notification settings.
12. Security
Security is taken seriously, and the security of your personal data is highly important. Following industry-standard practices to protect the data that is collected and maintained, including using Transport Layer Security (TLS) to encrypt information as it travels over the internet.
No method of transmission over the internet or electronic storage is completely secure, so the Company cannot guarantee its absolute security. If using an online account, this information is protected by a password which the Company will not have access to and which you should choose carefully and keep secure.
13. Data Protection Contact
To contact us about matters concerning Data Protection, please email info@thediscoverycoach.co.uk.
If you are a citizen of the European Economic Area (EEA), you also have the right to (i) object to the Company’s use of your personal information and (ii) lodge a complaint with your local data protection authority or the United kingdom Information Commissioner’s Office, which is the lead supervisory authority in the European Union.
United Kingdom Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire
SK9 5AF, United Kingdom
Telephone: 0303 123 1113 or +44 1625 545 700
Fax: 01625 524510
Web: https://ico.org.uk/global/contact-us/
15. Children/Minors
The Company does not and will not knowingly collect any personal information from any unsupervised person under the age of 18. Children under the age of 18 are not permitted to use this website, register for an account to use our services or submit any personal data to us without the consent and supervision of a parent or guardian.
